What is your returns policy?

In order to return an item, you need to obtain a valid RMA number from us. (Call Customer Service at 1 866 885 8622). No Returns are allowed without a valid RMA number.

Please note that we do NOT refund the shipping&handling cost that you initially paid while placing your order. If you received Free Shipping with your order, you will be charged shipping&handling when you return an order or an item and if such return disqualifies your order from Free Shipping.

GENERAL POLICY: 7-day return policy on all damaged, defective or incorrect orders.

BOOKS, ELECTRONIC DICTIONARIES: No returns allowed. Can only be exchanged with the same item if defective.

MUSIC: Returns allowed if damaged. Must be returned within 7-days of receipt. Can only be exchanged with the same item.

VIDEO: No returns allowed unless damaged. Must be returned within 7-days of receipt. Can only be exchanged with the same item.

FOOD & BEVERAGES: Returns allowed if not satisfied with the product within 7-days of receipt.

HOME DECORATION: Returns allowed for damaged items within 7-days of receipt. Returns are also allowed if not satisfied with the product.

ACCESSORIES: Returns allowed for damaged items within 7-days of receipt. Returns are also allowed if not satisfied with the product.

PHONE CARDS: Absolutely no refunds on phone card purchases.

SERVICES: No refunds unless otherwise specified on the product page.

RETURNS ADDRESS (Always include the RMA number on the package)
Tulumba Marketing LLC
129 15th Street
Brooklyn, NY 11215