Do you ship internationally?
Yes, we do ship to a select number of countries. If your country is listed in the COUNTRY box during registration, we do ship there. Priority delivers to most places in the world within 2-3 business days, while USPS First Class International may take anywhere approximately 30 days, USPS Priority Mail International approximately 9-10 business days . USPS shipments are done in cooperation with your local Postal Service; so if your local guys are good, it will be there faster. FedEx International Shipment options take 2-7 days.
We do not make partial orders for international customers unless specifically requested. If an item on your order is not in stock, you will have to wait until such item arrives. International items can be tracked from your account page under Order Tracking section. (see How do I check the status of my order or track my order?)
What are the international shipping charges?
Your shipping cost will depend on the following factors and it will be displayed before your check out:
- Weight of your order
- Shipping type you select during checkout
- The country you are shipping to
Do you ship food internationally?
We do NOT ship perishable items internationally. You may order dry (non-perishable) food products at your own risk. We will ship the items, however, some customs are very strict about food items. If you believe the items you are ordering will not be held at the customs, you may order them at your own risk.
Do you accept international credit cards?
Yes we do. If you have an international card, your billing address has to be the international billing address.
All credit cards are checked for address verification due to security reasons. If we fail to verify the billing address on a credit card, we may contact you for verification. You must also make sure that your credit card is activated for international online shopping.
Where do you ship from?
From Pittsburgh, United States of America.
Do I get a tracking number?
USPS (International First Class or Priority Mail) doesn't provide tracking once the package leaves the U.S. for most countries. Other shipment methods will provide a tracking option;.
Do you pack with extra care while shipping internationally?
Our shipping department has a combined expertise of 4 decades on the job. They know how to ship.
Do you accept returns internationally?
Yes we do, as long as it fits our Returns criteria.
What is the website's currency?
All prices are in U.S. dollars.
What is the conversion rate?
You credit card company applies a conversion rate for international charges. You should contact them to find out the exact conversion rate they apply.