Do I need a physical phone card to use the phone card?
No, you do not need a physical card to start using our service. As soon as you receive an email from us starting with "Your account is now ACTIVE" sentence you can immediately start to use your phone card. This should take approximately an hour or two during our business hours, and about 1-2 days over the weekend and holidays. Please note that how long it would take to activate your phone card account are estimations that can vary depending on how quickly we can confirm your account and credit card information for fraud protection purposes.
I purchased a phone card. What should I do now?
Wait for the email that has this subject: "Thank you for purchasing a phone card" and read it carefully, because it has all the information you need about your phone card. This email, basically, means that your phone card account is active and you can start to use it as soon as you receive the email. It normally takes 1-2 hours in business hours (Monday through Friday between 9am-6pm EST), other times it may take 1-2 days. Follow the steps it shows and start using your phone card immediately. (Please note that this is only one-time process; so you will not get an activation email every time you fill your phonecard account.)
How long does it take to buy and use a phone card?
The Sign-up process is very short and simple. Simply Sign In
and follow the rest of the instructions. After you complete your purchase, you will receive an e-mail within 2 hours during business hours, (up to 2 days during weekends and holidays) with instructions on how to retrieve your PIN code and use your phone card. You can start using your phone card immediately after that one time process.
Do I have to enter my PIN number every time I make a phone call?
No, you don't have to. By using the 'remember me' option, you can program up to 5 numbers and system will not ask for a pin code when calling from those numbers. Use this feature, the remember button. Enter your phone starting with area without any spaces (do 1 in front, start code). Click 'save changes' button. Please note that some cellular companies alter the Caller ID information when dialing 800 numbers (e.g. Nextel). In such cases, this feature will NOT work.
Can I change the PIN Number for my phone card?
and follow the rest of the instructions. After you complete your purchase, you will receive an e-mail within the 2 hours during business hours, (up to 2 days during weekends and holidays) with instructions on how to retrieve your PIN code and use your phone card. You can start using your phone card immediately after that one time process.
How can I check my call records?
To check you call records, Sign in
to your Phonecard account. You will see 'View Your Call Records' button. By clicking this button, you will be able to view your overall call log summary. If you want more information, you can click on the specific month and date to see the duration and the total cost of each call as well as the called number and location and the caller. Please note that it takes up to 5 minutes after you hang up to register in this system.
Do you have additional fees or does my account expire?
You only pay for per minute rates. There are no other fees or hidden charges. Your account does not expire, but if you do not recharge your account for 2 years, any credit balance you may have at the end of this period will expire.