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Returns & Exchanges

What is Your Returns Policy?

In order to return an item, you need to obtain a valid RMA number from us. (Call Customer Service at 1-866-885-8622). No Returns are allowed without a valid RMA number. Please note that we do NOT refund the shipping&handling cost that you initially paid while placing your order. If you received Free Shipping with your order, you will be charged shipping&handling when you return an order or an item and if such return disqualifies your order from Free Shipping.
  • GENERAL POLICY: 7-day return policy on all damaged, defective or incorrect orders
  • BOOKS, ELECTRONIC DICTIONARIES: No returns allowed. Can only be exchanged with the same item if defective.
  • MUSIC: Returns allowed if damaged. Must be returned within 7-days of receipt. Can only be exchanged with the same item.
  • VIDEO: No returns allowed unless damaged. Must be returned within 7-days of receipt. Can only be exchanged with the same item.
  • FOOD & BEVERAGES: Returns allowed if not satisfied with the product within 7-days of receipt.
  • HOME DECORATION: Returns allowed for damaged items within 7-days of receipt. Returns are also allowed if not satisfied with the product.
  • ACCESSORIES: Returns allowed for damaged items within 7-days of receipt. Returns are also allowed if not satisfied with the product.
  • PHONE CARDS: Absolutely no refunds on phone card purchases.
  • SERVICES: No refunds unless otherwise specified on the product page.

RETURNS ADDRESS (Always include the RMA number on the package)
Tulumba LLC 1005 South Bee Street, Pittsburgh PA, 15220

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